Exchange Policy | 換貨細則

Note:

1. SF Express Local delivery: 1-3 working days
2. Stringing service: 1-2 working days
3. Refund policy is not applicable.
4. Product can be exchanged once only within 14 days (products must be in new, clean condition w/ label, hangtag & package).
5. No exchange for strung racquets, strings, balls and sale items.
6. Tennis Town reserves all rights of final decision.

Exchange (Shoes):

1. Please send the returned shoes to our workshop address within 14 days. You pay the delivery charges.
2. We check the returned shoes if it is in new, clean condition with label, hangtag & original packing.
3. You can exchange different sizes and models. No refund for price difference.
4. We send the exchanged shoes to SF Store. We pay the delivery charges.

Exchange (Items except shoes):

1. Please send the returned item to our workshop address within 14 days. You pay the delivery charges.
2. We check the returned item if it is in new, clean condition with label, hangtag & original packing.
3. We send the exchanged item to SF Store. You pay the delivery charges.