Tennis Town has always guaranteed you the best online prices. We have included specailized features into our online store software to secure that the items we ship to you are exactly what you ordered. Apart from electronically-checking procedures, we administer manually double-checking operation, where we assign one staff to gather and check the ordered items for packing, while another staff to check and pack the ordered items for shipment. The increment of order accuracy is a significant reason to make Tennis Town your choice to purchase tennis equipment from. More importantly, we guarantee the best online prices, accurate orders, fast shipping (usually next day), and fully authorized coverage. The followings are the detailed information.
Tennis Town is an authorized dealer for all the products we sell. We fully honour all the manufacturers for their warranty.
Hong Kong
For Hongkong orders and payments received on or before 3:00 pm (Hong Kong time), customers usually receive their orders within 2-3 days. From time to time, we experience high order volumes of certain products, which may result in temporary shortages and minor shipping delays. In these cases, you will be notified when your order will be shipped by our customer service staff.
For Hongkong orders and payments received after 3:00 pm (Hong Kong time), customers usually receive their orders within 3-4 days. From time to time, we experience high order volumes of certain products, which may result in temporary shortages and minor shipping delays. In these cases, you will be notified when your order will be shipped by our customer service staff.
Orders may be placed by phone during our opening hours (Hong Kong time). Phone order service is NOT available on Wednesdays. However, you can use our voice-mail service to place your order, and we will contact you as soon as possible during our opening hours.
For Hongkong orders, we accept THREE payment methods, namely online credit card (Visa/Master), crossed cheque by mail, and bank transfer.
If you choose online credit card payment, your credit card will not be charged meanwhile. Once your order is ready to ship, and the order amount is verified, we then will charge your credit card.
For Hongkong shipment, we employ Local Mail serviced by Hongkong Post. The delivery rate varies with the total weight of your ordered item(s), shipping method, and location. The fee is shown in the shipping cost. For further information, please refer to Hongkong Post.
International
For international orders, please refer to our Delivery page for details.
For international orders, we accept THREE payment methods, namely online credit card (Visa/Master), telegraph transfer, and crossed cheque by mail.
If you choose online credit card payment, your credit card will not be charged meanwhile. Once your order is ready to ship, and the order amount is verified, we then will charge your credit card.
For international shipment, we employ posting services by Hongkong Post (Air Mail/Speedpost). For more details, please refer to Hongkong Post.
Thanks again for visiting our web store. We heartedly welcome your feedback. If you have any inquiries or comments, please write: Tennis Town, Shop B33a & B35, 1/F, San Po Kong Plaza, 33 Shung Ling Street, San Po Kong, Kowloon, Hong Kong; call: 852-3693 4798; fax: 852-3522 5802; or send us an e-mail at match@tennistown.com.hk .
